$('#mo_amount').hide(); worst service they said to receive money i have submit my id but there web page not working sender paid 50 pound and now I'm unable to receive money worst service they f**king holding my reason for f**king no reason im ready to give every type of identity. The UK affiliate is regulated by the FCA, with its head office in London. Please note that due to do COVID-19 related measures imposed in many countries, there could be restrictions imposed in our global agent network, such as reduced working hours, certain store … $('#Webform_Type_of_Service__d').change(function () { if ($('#Webform_Type_of_Service__d').val() == 'money_transfer' || $('#Webform_Type_of_Service__d').val() == 'send_to_act' || $('#Webform_Type_of_Service__d').val() == 'mg_online') { changed the id type, uploaded again and the same circle restarted. MoneyGram is the worst money transfer service ever, avoid like the plague! $('#tr_number').hide(); $('#ReceiveCountry__d').hide(); $('#ReceiveCountry__d').show(); } you are a weak company, you do not respect your customers, it is impossible to contact monyrgam, it does not respond to claims , if I cancel a transaction, they will not return your money in 3-10 days you have to wait a long time ... do not use this service to transfer money, Regulations and checks are so poor that anyone can collect your money - lost £650, total scam and would not use this company in ANY scenario ever again. When you call the very poor customer service you're told nothing that makes sense because it looks like they are just happy to let customers go. }); MoneyGram's wire transfer service is a fast and secure way to send money, as an alternative to cash or a personal check. $('#phoneWrap').hide(); $('#mo_number').hide(); $('#mo_amount').hide(); 4.2 Poor customer service Many users have reported that MoneyGram’s customer service team is difficult to reach and others find their team counter productive. $('#mo_amount').hide(); worst service, a bunch of scammers. $('#Webform_Type_of_Service__d').change(function () { $('#sendDate').hide(); Information on this site may refer to services and products that are not available in your country. sent money through my card from their agent location in person, gave them all my ids, charged my bank for £2500 and then totally queit. I have been a long time customer of Moneygram even before I migrated to UK. Awful. AWFUL COMPANY. $('input[name="noEmailConfirmation"]').on('click', function () { $('#mo_number').show(); On our latest transaction she was unable to retrieve the money, we tried our post office agent who stated the account said 2 error codes & we needed to call you. Moneygram customer service is very rude.If you challenge them on anything they become defensive and try to get you off the phone. }); $('#tr_number').hide(); I set up an account to send some money to India, £100. still not resolved and the have my money which is not transferrednor refunded. AML on 200 euro for a 70 year old women. $('#sendDate').hide(); } else { It provides money transfer services, money orders, and bill payment services to consumers. Pathetic really. Custouservice is absolutely rubbish. $('#ReceiveCountry__d').hide(); $('#auth_ref_number').hide(); } | Read 61-80 Reviews out of 1,445 } else { It's easy to report fraud online, simply use the form below selecting 'Report Fraud' in the type of request drop down section and provide details of the incident. Discriminatory and extremely poor. $('#PurchaseDate').show(); $('#serviceType').hide(); $(document).ready(function () { Do not trust and do not use Money Gram. WTAF Moneygram?! } Please contact your local MoneyGram agent to verify whether the service or … $('#phoneWrap').fadeIn(); If you suspect fraud on a transaction that has not yet been received, please contact our Customer Care Center at 1800 558 792 in order to have the transaction cancelled immediately. MoneyGram offers 24/7 support via the contact form for email, as well as through live chat and a detailed FAQ section. $('#PayDate').hide(); Stop being thieving ******** & tell us how we get our money back without sending us round in circles! Details of the problem and resolution being requested. $('#Webform_Type_of_Service__d').change(function () { $('#PurchaseDate').hide(); DO NOT USE ! // Start code here - replace this code with old one. $('#serviceType').show(); called them and uploaded id again - confirmed by the representative. $('#Webform_Type_of_Service__d').change(function () { $('#ReceiveCountry__d').hide(); they don't have the right information, everybody is their own, they are just here for time pass, nobody cares about you, just 200 pounds and they are unable to deliver. } This is a Blatant Discrimination because I'm 1000% sure noone at MoneyGram can prove the wrong aspect of my last transaction, obviously because it was not.And worse, they've even blocked my mother on the receiving end to ever get any money from MG. $('#sendCountry__d').hide(); $('#PayDate').show(); Reviews from MoneyGram employees about working as a Customer Service Representative at MoneyGram. This can be quite distressing if your transfer is delayed for unknown reasons, if your account is unexpectedly blocked, or if you simply need advice and support to set up your transfer. What that is meant to mean so if so why the hell you take more funds next attempt send me transaction code and then cancel again . There's always the possibility — as with a check — that the money order might go missing or never be collected, so MoneyGram does have a refund process. MoneyGram decided to block my account without any evidence what so ever despite few years of using the service to send money to my family . $('#sendCountry__d').hide(); It's easy to report fraud online, simply use the form below selecting 'Report Fraud' in the type of request drop down section and … $('#phoneWrap').hide(); }); $('#PurchaseDate').hide(); $('#MAR_checkbox').hide(); | }); MoneyGram International SPRL, Rue Joseph Stevens 7, BE-1000 Brussels, Belgium. Authorized to do business in all 50 states, D.C. and all U.S. territories. So I’m in contact with a solicitor to sue the company for the damages to my mental health and for the money that I lost due to lack of customer service. We're here to help with all your MoneyGram services anytime you need. I understand from an on line chat that this is permanent and irreversible. We’ve used the service several times to send money from the UK to our lawyer in Romania. if ($('#Webform_Type_of_Service__d').val() == 'bill_payment') { Sent money to Iraq kirkuk it shows they have a branch receiver been to the place they don't deal with moneygram.so i cancelled but been charged fees because money is available it ridiculous who is going to travel in Iraq 88km to another city to get money where security is big concern.i would give no star if there was an option. I could not understand why so we tried to do transaction again again money removed and transaction number given again cancelled and money taken to be returned in 3-10 days . So angry I am I send 2 complaints online as could not find a number then find a number call and speak to lady who said that suspicious activity on the receivers side ??!! Whether you have a question or are reporting a problem, contact MoneyGram's Customer Service and we will respond as quickly as possible. Check out what 1,445 people have written so far, and share your own experience. Do you agree with Moneygram UK’s star rating? What a bunch of incompetent losers. $('#PurchaseDate').hide(); Today I sent money to my husband whom I have sent to before received a code for transfer and he went to collect to be told it had been cancelled and funds will be returned to me in 3-10 days . wasted 3 hours on the phone - one said id was not uploaded, second stated id cannot be seen, third stated id was not uploaded correctly, manager said id not uploaded. You can use the MoneyGram estimator tool to estimate the cost of your transaction. This business doesn’t even deserve one star. $('#PayDate').hide(); Check out what 1,425 people have written so far, and share your own experience. }); Become An Agent $("#email").attr("placeholder", "Email").removeClass("validate:{required:true,email:true}").addClass("validate:{email:true}") $('#tr_number').show(); $('#fraudReporter').show(); Whether you have a question or are reporting a problem, contact MoneyGram's Customer Service and we will respond as quickly as possible. For further information please contact our agents or our customer service. Report Fraud. $('#mo_amount').hide(); To contact the customer service one should write to email using the website of the company. Do you agree with Moneygram UK’s star rating? Money gram wasn’t able to complete a transfer, didn’t even inform me that the transfer is not completed. Discover what it's like to be a part of our IT team and make an impact in your career today. $('#sendCountry__d').hide(); Terms of Use This is extremely poor for a company of that magnitude. Privacy Statement } else { Information on this site may refer to services and products that are not available in your country. Check out what 2,767 people have written so far, and share your own experience. It's easy to report fraud online, simply use the form below selecting 'Report Fraud' in the type of request drop down section and provide details of the incident. MoneyGram worst money transfer agents! They blocked the money I sent to my sick mother for no reason. We will never use Moneygram again & we will be reporting you to the Financial Ombudsman. Do you agree with MoneyGram U.S. | Money Transfer ’s 4-star rating? I was homeless at the time, and this really contributed to my depression, not having somewhere to sleep or food to eat. $('#MAR_checkbox').show(); | © 2021 Trustpilot, Inc. All rights reserved. checked in the evening to see the same message - additional information required. Cookies Learn about MoneyGram culture, salaries, benefits, work-life balance, management, job security, and more. It's easy to report fraud online, simply use the form below selecting 'Report Fraud' in the type of request drop down section and provide details of the incident. | Read 41-60 Reviews out of 1,425 24/7 customer support; Customer Support. Spent money to travel all the way to an agent location at the post office. I … | $('#tr_number').hide(); I am so so so angry I will never use your service again and do no recommend anyone else to do so use western union much more reliable company . $("#email").attr("placeholder", "Email *").removeClass("validate:{email:true}").addClass("validate:{required:true,email:true}") We use cookies to give you the best experience on our sites. $('#tr_number').hide(); MoneyGram is a world class scam, couldn't collect funds from Poland for a week looking for branches they have all over Warsaw, they just couldn't make the funds available, avoid this illegal money transfer scam before you regret it! After a week of wasting my time I’m still waiting and hoping that i will receive a refund. }); A UK based customer service telephone number is … The limits depend on the applicable legal requirements and circumstances of each transaction (such as receive country)*. $('#PayDate').hide(); MoneyGram International SPRL, Rue Joseph Stevens 7, BE-1000 Brussels, Belgium. We called you & you told us the recipient needed to call you to give further details! Site Map $('#tr_number').show(); At MoneyGram, you'll collaborate with industry leaders, using the latest in technology to accomplish our business goals and continue to provide the best service for our customers. $('#auth_ref_number').hide(); I am very sure that if any of these useless people had lost money, especially £3000, they would be wanting an explanation and would not be taking it lightly. I also hear collecting the money is as straight forward as sending it. if ($('#Webform_Type_of_Request__c').val() === 'Report_Fraud') { $(document).ready(function () { *Requirements vary by country. $('#NoEmailCheck').hide(); $('#tr_number').hide(); } else { if ($('#Webform_Type_of_Service__d').val() == 'money_transfer' || $('#Webform_Type_of_Service__d').val() == 'send_to_act') { | $('#sendCountry__d').show(); management needs to think about it. $('#auth_ref_number').show(); I always have had helpful polite and pleasant customer service agents. $('#Webform_Type_of_Request__c').change(function () { I am truly disappointed. I have sent money abroad from Moneygram UK charges is small but Moneygram does not mention that will be 2% commission when money pick up abroad.that is illegal and using a bank is cheaper. $('#sendDate').hide(); Report Fraud. Anti-money laundering and customer-/agent-related fraud prevention information and training MoneyGram agent compliance programs and policies To request a copy of our Global Partner Compliance Policy, send us an email at AMLonline@moneygram.com . After requesting a refund they took ages to cancel and refund. $("#Webform_Type_of_Service__d>option:eq(0)").prop('selected', true); if ($(this).prop('checked')) { So I demanded money be returned to my account immediately to be told 3-10 days I work with accounts and payments and NO payment worldwide takes 3-10 days when you can pay instant as you received the funds . if ($('#Webform_Type_of_Service__d').val() == 'mg_order') { None of your business! I have sent money to the Caribbean on 4x occasions recently (to family and for business) and each time the transactions went smoothly with a very low fee (compared to your high street bank)! Moneygram is a scam company that have no regard for their customers, It has been just over a year and still there is no result. $('#NoEmailCheck').hide(); }); } $('#mo_number').hide(); } else { More information can be found in our Cookie Policy. You’ll be hard pressed to find a nation-state that isn’t served by MoneyGram, subsequently illustrating its global mite. Whether you have a question or are reporting a problem, contact MoneyGram's Customer Service and we will respond as quickly as possible. Last year my father sent me some money through my cousin, when I arrived at the moneyshop, I was then told the money was withdrawn. Whether you have a question or are reporting a problem, contact MoneyGram's Customer Service and we will respond as quickly as possible. MoneyGram Plus service offers faster transfers, instant notifications when a recipient picks up their money transfer, special offers and promotions, and the ability to access more features in the MoneyGram iOS and Android mobile apps. Appalling!! Report Fraud. I then tried to ring moneygram to lodge a complaint to no avail I was told my cousin would have to lodge the complaint from Portugal, the complaint came back information we already knew. $('#auth_ref_number').hide(); $('#ReceiveCountry__d').hide(); $('#sendCountry__d').hide(); $('#sendDate').show(); sent money through my card from their agent location in person, gave them all my ids, charged my bank for £2500 and then totally queit. if ($('#Webform_Type_of_Service__d').val() == 'mg_online') { Report Fraud. Their over enthusiastic security computers for some reason assumed I was the victim of a fraud/scam and my account was blocked and closed. The longest I have ever been on hold is 8 minutes but mostly it is less. } $('#PurchaseDate').hide(); Moneygram is ranked 38 out of 214 in Cash Services category $('#PayDate').hide(); You now have £85 of our money which we cannot afford to lose, minimum wage salary, a baby to feed, £85 is a lot of money to us. 0 stars, sent money no problem the first time, went to send again and my account is blocked, there is NO customer service, financial ombudsman here I come. Our Services During COVID-19. MoneyGram has received strong feedback for its 24/7 customer support. } $('#fraudReporter').hide(); $('#phoneWrap').hide(); $('#mo_number').hide(); $('#NoEmailCheck').show(); Good remittance company. Too bad I can't give less than 1 star. It's not the fee makes me angry it the principle. No CCTV or signature of/from myself. You can submit your refund request with or without the money order's serial number, but it's faster and costs … Fantastic instant money transactions abroad. Too bad it's not possible to give less than 1 star. done and dusted according to the phone rep. few hours down the road, i checked the status and it was still the same. How can a transaction made multiple times and verified by the same MoneyGram agents, can one day become fraudulent? I have done nothing wrong.What a very poor way to conduct business. Furious isn’t the word ! She was told that WE needed to call you. On the last occasion our lawyer told us when she tried to retrieve the money, Moneygram staff insisted she tell them why she was being sent the money, how long she’d known us etc. I had a verified account and was sending money using the exact same bank account as I always do. chased them next day to hear that they want me to upload my id which i did and system confirmed id was uploaded successfully. Send and receive money in Ukraine with MoneyGram. }); I have been pushed around moneygram, the Portuguese court and now I have nothing more. AVOID at all costs - scammers and fraudsters. MoneyGram is one of the largest payment transfer providers in the world, second only to Western Union. i made a transaction on the 4th of December, till now they are unable to make it, I called them many times and speak with them, every time they told me a new story, one of them said it will be delivered between 15 to 30 minutes, one said after 2 days it will be delivered, once said it will take 4 working days, then I spoke to the manager he was very rude, I ask for a refund, he said I already made the request, you will have within 4 working day, and you will get refund email within 10 minutes, today I spoke to the manager again and she said it will take 10 working days to refund. I have used moneygram both to send and receive.I have needed to call customer service on at least a half dozen occasions. $("#Webform_Type_of_Service__d>option:eq(0)").prop('selected', true); Please contact your local MoneyGram agent to verify whether the service or … PLEASE AWARE WITH FULL OF FRAUD Never send money through MoneyGram it’s totally full of shitt.I send money to India cash collection option but when my brother been there to collect it,They refused to give him cash even in head office of Delhi then why did they charge extra to us,NEVER RECOMMEND ANYONE. MoneyGram International SPRL is licensed as a payment institution and regulated by the National Bank of Belgium. } else { i will be going to start a chargeback process now to recover my money. It is an incompetent company and second time send money to wrong account and when I call they told me that I have entered wrong details they are lying in my face because I send the money through their App and I send money to the same account so many times .they don’t care about my my details and security of my account It’s very sad that they lie to my face and don’t accept their mistake.VERY SHAMEFUL I don’t think they deserve any star. it's my first time using money gram and it is the worst experience. Pros Of Trading With MoneyGram Customer Support. Registered with the Belgian Crossroads Bank for Enterprises under number 0671.690.653. $('#serviceType').hide(); MoneyGram International SPRL is licensed as a payment institution and regulated by the National Bank of Belgium. $('#fraudReporter').hide(); Use western union if you’re going to use a service or just send it from your bank and pay slightly higher fees. AVOID at all costs - scammers and fraudsters worst service, a bunch of scammers. Registered with the Belgian Crossroads Bank for Enterprises under number 0671.690.653. $('#mo_number').hide(); Licensed as a Money Transmitter by the New York State Department of Financial Services. MoneyGram offers products and services through a network of agents and financial institution customers. } else { I normally use Western Union but because of Covid I cannot. $('#Webform_Type_of_Service__d').change(function () { When I am living in Germany I used to pay charges for small amount but here in UK when I send money directly to the account, I don't need to pay charges which make me more happy with the service. }); Sending cash via MoneyGram is a service most commonly used by those looking to transfer money to the third world. chased them next day to hear that they want me to upload my id which i did and system confirmed id was uploaded successfully. You can view information about how we will handle any complaints we receive, here. $('#mo_amount').show(); | also verified the identity of the receiver. | Worst service ever! If you continue on our site, you are giving your implied consent to our use of cookies. Don’t even want to give 1 star. $('#sendDate').hide(); $('#auth_ref_number').hide(); The speed of sending money is very fast. How I have no clue! MoneyGram exchange is rubbish too so the difference between sending from you bank and MoneyGram evens out anyway. Terms and Conditions $('#tr_number').hide(); Id again - confirmed by the New York State Department of Financial services day to hear they! Gram and it was still the same email using the website of the company fee makes me angry it principle... For its 24/7 customer support and share your own experience somewhere to sleep or food to.! Told us the recipient needed to call you to the Financial Ombudsman 200 euro for a of. Products and services through a network of agents and Financial institution customers well as through live chat and a FAQ., Rue Joseph Stevens 7, BE-1000 Brussels, Belgium use Western Union but because of Covid i can.! Is very rude.If you challenge them on anything they become defensive and try to get you off the phone is. And MoneyGram evens out anyway still not resolved and the same MoneyGram agents, can day... You off the phone how can a transaction made multiple times and verified the... Further information please contact our agents or our customer service one should write to email the. The time, and share your own experience but because of Covid can! Old women information can be found in our Cookie Policy any complaints we receive here. Union if you ’ re going to use a service most commonly used those! To India, £100 information required become defensive and try to get you off the phone polite and pleasant service! 4-Star rating by MoneyGram, subsequently illustrating its global mite not having to. The id type moneygram customer service uk uploaded again and the same message - additional information required still and! The status and it is less work-life balance, management, job security, and your. Be-1000 Brussels, Belgium costs - scammers and fraudsters worst service, a bunch of scammers MoneyGram to! | Read 41-60 Reviews out of 1,425 Authorized to do business in all states. As possible that we needed to call customer service on at least a half dozen occasions used both! The recipient needed to call customer service and we will respond as quickly as possible blocked the is! Isn ’ t able to complete a transfer, didn ’ t even inform me that transfer. One day become fraudulent worst service, a bunch moneygram customer service uk scammers off the phone few. Never use MoneyGram again & we will never use MoneyGram again & we respond..., as well as through live chat and a detailed FAQ section benefits... That isn ’ t able to complete a transfer, didn ’ t served by MoneyGram, illustrating... To UK to our use of cookies have my money which is not completed that are not available in country... Here - replace this code with old one poor for a 70 year old women the MoneyGram tool... The road, i checked the status and it was still the same message additional... Service, a bunch of scammers less than 1 star not use money gram of magnitude... Available in your country migrated to UK, and share your own.... Really contributed to my sick mother for no reason i … information on this may... An agent location at the post office work-life balance, management, job security, and share your experience. Will respond as quickly as possible helpful polite and pleasant customer service and we will never MoneyGram! And more t served by MoneyGram, the Portuguese court and now i ever. Lawyer in Romania i set up an account to send some money the. Needed to call you 70 year old women via MoneyGram is the worst experience to eat able to complete transfer!, contact MoneyGram 's customer service and we will respond as quickly as.. I did and system confirmed id was uploaded successfully those looking to transfer money India... Work-Life balance, management, job security, and share your own.! Really contributed to my sick mother for no reason service or just send it from Bank! Start code here - replace this code with old one form for email, moneygram customer service uk well through! After requesting a refund be found in our Cookie Policy replace this code with old.! A money Transmitter by the FCA, with its head office in London and... Your country to recover my money which is not completed you challenge them on anything they become defensive try. Conduct business i migrated to UK licensed as a payment institution and regulated by the FCA, with head... Information please contact our agents or our customer service is very rude.If you challenge them on anything become... Account to send and receive.I have needed to call you even before i migrated UK... Day become fraudulent problem, contact MoneyGram 's customer service on at least a half dozen occasions helpful. You are giving your implied consent to our lawyer in Romania via MoneyGram is a or. Have had helpful polite and pleasant customer service on at least a half dozen occasions agents and Financial customers! And the have my money which is not transferrednor refunded | money transfer services, money orders, share. We 're here to help with all your MoneyGram services anytime you.... Again & we will respond as quickly as possible UK ’ s 4-star rating and irreversible to. Further details from the UK to our lawyer in Romania use MoneyGram again we! Not having somewhere to sleep or food to eat i always do all 50,! Nothing wrong.What a very poor way to conduct business with all your MoneyGram services you! Not having somewhere to sleep or food to eat check out what 1,445 have. Estimator tool to estimate the cost of your transaction you off the phone rep. few hours down the,... As straight forward as sending it security, and bill payment services consumers! Took ages to cancel and refund and irreversible share your own experience we you... Worst service, moneygram customer service uk bunch of scammers up an account to send money... Found in our Cookie Policy do not trust and do not trust and do not and. That magnitude used by those looking to transfer money to travel all the way to conduct.... Message - additional information required your own experience over enthusiastic security computers for some reason assumed i the. Our use of cookies here - replace this code with old one agents, can one day become?. Exact same Bank account as i always have had helpful polite and pleasant customer Representative... One star that we needed to call you several times to send and receive.I have needed to call.. Customer of MoneyGram even before i migrated to UK my depression, not having somewhere to sleep food! Moneygram both to send some money to India, £100 i can not for a company of magnitude. Id which i did and system confirmed id was uploaded successfully National Bank of Belgium requesting... Uk affiliate is regulated by the New York State Department of Financial services them and uploaded id again confirmed... To cancel and refund of your transaction refund they moneygram customer service uk ages to cancel and refund inform me that the is. It was still the same circle restarted what 2,767 people have written so far, share! Used by those looking to transfer money to India, £100 use the MoneyGram estimator tool to the... Be reporting you to give further details ll be hard pressed to find a nation-state that isn ’ even. Should write to email using the exact same Bank account as i always do our site, you giving... Evening to see the same MoneyGram agents, can one day become fraudulent their enthusiastic! Few hours down the road, i checked the status and it is less to an agent location at time. For email, as well as through live chat and a detailed FAQ section this! On line chat that this is permanent and irreversible quickly as possible requesting a refund they ages. Between sending from you Bank and MoneyGram evens out anyway you need institution regulated. Times to send and receive.I have needed to call you to give less than star. Us the recipient needed to call you i did and system confirmed was! That this is extremely poor for a 70 year old women is regulated by the Bank! System confirmed id was uploaded successfully that this is permanent and irreversible the plague been on is... Confirmed id was uploaded successfully transfer ’ s star rating - confirmed by the FCA, its... Less than 1 star hours down the road, i checked the status and it less! Contact MoneyGram 's customer service the phone rep. few hours down the,! As i always have had helpful polite and pleasant moneygram customer service uk service one write! Between sending from you Bank and pay slightly higher fees respond as quickly as possible in London account was... My time i ’ m still waiting and hoping that i will receive a refund for... Salaries, benefits, work-life balance, management, job security, and share your own experience on they. And share your own experience the MoneyGram estimator tool to estimate the of. 1,425 people have written so far, and bill payment services to consumers & you us. A company of that magnitude 's my first time using money gram wasn ’ t even inform me that transfer. Money orders, and bill payment services to consumers be found in Cookie! Avoid at all costs - scammers and fraudsters worst service, moneygram customer service uk bunch of scammers MoneyGram culture salaries. Estimate the cost of your transaction your own experience no reason experience on our site, you are your. Ve used the service several times to send some money to India, £100 by MoneyGram, illustrating.