TSYS Managed Services has a range of contact centre roles specialising in Customer Service, Risk Management, Collections, Back Office, and Help Desk related services for Financial Institutions. nice staff members and good office parties at christmas, working late on weekends and travelling to work as its far, Account Research Specialist - Collections Agent, Background checks mean nothing to this company, Not the worst, but definitely not the best, Inflexible and uninterested in a healthy workforce, ridiculous hours, poor management, shocking systems. Direct processor 2. 3.2 ★ ★ ★ ★ ★ 56 % Recommend to a Friend. 36%. It can be really busy which is really challenging. Work Setting. 0. Share. Reviews - What employees say. if you use the toilet too much you get punished with a monitoring report. I worked at TSYS|Total System Services full-time, quick start because no one likes the job and everyone quits, I worked at TSYS|Total System Services full-time for less than a year, Not much to talk about here except that the content should be different. TSYS Coventry, England, United Kingdom 3 minutes ago Be among the first 25 applicants. Sort. TSYS is committed to diversity and equal opportunities for everyone. 3.2 ★ ★ ★ ★ ★ 56 % Recommend to a Friend. Merchants who cancel outside of the grace period will be subject to a $295 Early Termination Fee (ETF). Neutral Outlook. Yes No. You are a number, a means of profit and won't hesitate to remove you if you disagree with this ethos. I worked at TSYS|Total System Services full-time for less than a year. Average salary for TSYS|Total System Services Customer Service Representative in Coventry: £17,310. A very busy environment which I really enjoy, some downtime in between calls at quiet times. Unless you kiss bum you get nowhere. I would say TSYS are flexible, a couple of times they changed my start/finish time so I could get to and from work (I had a 2 hour commute and I don't drive), however, the one main downfall is the salary, it is abysmal compared to similar jobs in the area. What are the steps along the way? Get weekly updates, new jobs, and reviews 3.6. 3.8. I started in Customer Service and it was the most soul destroying job I've ever had. 923 TSYS|Total System Services reviews. Here's how TSYS delivered digital payment solutions when they needed it most. Write about your experience How to write a review? This meant that if you didn't fit in, your chances of a promotion were slim and you were mainly stuck doing the 'rubbish' jobs. Cons. 3.64 Employees say 2.70 Applicants say Tsys 14.Feb 2020. 47 TSYS|Total System Services reviews. 3. We operate from two UK locations, Milton Keynes and Coventry, and from Barneveld in the Netherlands. The Director at the loyalty division is very toxic and has created a culture where she and her cronies openly discuss Republican politics. What is the work environment and culture like at Global Payments Inc.? You will join us on a full time, permanent basis and in return, you will receive a competitive salary plus great benefits. A free inside look at company reviews and salaries posted anonymously by employees. They very rarely make exceptions even in exceptional circumstances. TSYS|Total System Services Fraud Analyst I Jobs, TSYS|Total System Services Fraud Analyst Jobs, TSYS|Total System Services Test Analyst Jobs, TSYS|Total System Services Business Analyst Jobs, TSYS|Total System Services Customer Service Representative Jobs, TSYS|Total System Services Product Manager Jobs, TSYS|Total System Services Jobs in Sudbury, TSYS|Total System Services Jobs in Toronto, TSYS|Total System Services Jobs in Greater Sudbury, TSYS|Total System Services Jobs in Mississauga, Customer Service Representative Inter­views. Coventry Office. Learn about TSYS|Total System Services's Coventry office. Doesn't Recommend. Congratulations to our Chief Information Officer, Patty Watson for being named as one of the Most Influential Women in Payments! This will replace the current featured review for targeted profile. I'm not even sure I do now. T: 024 7643 8900; Visit Website. No Opinion of CEO. has great culture. Was this review helpful? i worked here for 4 months. Tweet. Full-time, temporary, and part-time jobs. good company, especially if you want to get into the fraud sector as it teaches you how to spot different fraud trends. This place will make you go through depression. Learn more about this event. Coventry West Midlands CV3 2SN View on map. TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. A free inside look at company reviews and salaries posted anonymously by employees. 24 Ratings. 0%. Apply on company website Save. Privacy Policy | © 2021 Total System Services, Inc. ® | © 2021 Total System Services, Inc. ® The environment is great, and colleagues are great too. They are very much target driven and the management in CS is very poor to say the least. This, coupled with the fact that they scrapped the quarterly bonus but compensated by adding about 20p onto your hourly rate. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. Team mates are friendly enough Free tea and coffee and canteen food fairly decent. 851 TSYS|Total System Services reviews. A free inside look at company reviews and salaries posted anonymously by employees. Customer service reps are always helpful and wonderful however, resolution to problems is where they lack strength and certainly empathy in these tough Covid times. A free inside look at company reviews and salaries posted anonymously by employees. Doesn't Recommend. He had the whole class not ask any question but then got annoyed because he would finish quicker. Have you doing a million different roles on the one pay grade. Employee Fun facts about TSYS. Top employers in Coventry. None, people are all brown nosers, awful training, no support, just flung on phones then belittled when things don't go perfectly. 4.1. 928 TSYS|Total System Services reviews. head of customer services is an absolute wet wipe. How does someone get hired at TSYS? 3.2 ★ ★ ★ ★ ★ 56 % Recommend to a Friend. We are all about innovation. There are currently no benefit reviews for this company. Jeff Sloan . Reviews for Tsys - Total System Services, Inc. Its a shame really as the customers are a delight to deal with but the way the managers conduct themselves within the establishment leads employees to brown nosing there managers so they have a higher chance of promotion as they prefer to give it to someone they consider to be a friend rather than someone who is better qualified to role though they don't see eye to eye. Upcoming Events. A free inside look at company reviews and salaries posted anonymously by employees. Really nice place to work, met some great people while working here. Jobs. Facilities cleaned twice daily, Decent internal progression, opportunities to advance to other financial service providers locally or to Milton Keynes site, Decent, varied canteen food, Other desirable amenities; The parking situation or, more specifically, the leaving by that route situation. Management. What kind of background check d…. A free inside look at company reviews and salaries posted anonymously by employees. you really are made to feel like a number and not a person. - Coventry, UK Area - Leeds, UK Area - Leicester, UK Area - London, UK Area - Manchester, UK Area - Milton Keynes, UK Area - York, UK Area - Northern Ireland - Belfast, UK Area ; English. Global Payments Inc. 106 TSYS Merchant Solutions reviews. The 5-star review praises the company for wonderful service, knowledgeable sales people, and an easy-to-read monthly statement. 5.0. About moving the payments industry forward and being involved. In August 1983, the company became a public company via an initial public offering. Best Places to Work 2021 NEW! We are currently looking for a Contact Centre Team Manager to join our existing team based in Coventry. Was this review helpful? 3.2 ★ ★ ★ ★ ★ 55 % Recommend to a Friend. Low complaint volume relative to size Singapore | May 3-4, 2018 Seamless Asia 2018. Account Research Specialist in Coventry, England. 7%. TSYS|Total System Services Office Photos on Glassdoor. They slate you for anything and will say progression is key but it is not and just a total waste of time. Learn about TSYS|Total System Services's Coventry office. Moscow | May 4-5, 2018 NFCLive - 4th International Forum. Awful shift pattern, no overtime, no bonus. Jeff Sloan . Learn about TSYS culture, salaries, benefits, work-life balance, management, job security, and more. TSYS can be a lot of hard work in the call center setting. I really enjoyed my time at TSYS. Glassdoor will not work properly unless browser cookie support is enabled. EMV-compliant terminals available 5. Support You Get. he'd rather sit uncomfortably on his chair and wait for you to make a mistake so he can call you out on it and in some cases, fire you. My manager had been promoted internally and so was really supportive and knowledgeable about the calls. 1,465 reviews from TSYS employees about TSYS culture, salaries, benefits, work-life balance, management, job security, and more. 66 % Approve of CEO. Your job seeking activity is only visible to you. I internally transferred to the Fraud team and the job was admittedly much more interesting than CS. 318 reviews from TSYS employees about Culture. They are not empathetic to sickness/absence. I found the management slightly better but there was a lack of professionalism as I found there was a clique between the few managers within the team. Jeff Sloan . - Coventry, UK Area - Leeds, UK Area - Leicester, UK Area - London, UK Area - Manchester, UK Area - Milton Keynes, UK Area - York, UK Area - Northern Ireland - Belfast, UK Area ; English. A free inside look at company reviews and salaries posted anonymously by employees. 66 % Approve of CEO. The only good thing I found was the lunch they have some really good food and the location. Sales Advisor (Former Employee) - Coventry, West Midlands - 16 May 2020. Customer Service Advisor (Former Employee) - Coventry - 15 November 2019 TSYS is a wonderful place to work and they consistently meet with employees to discuss work and ensure everyone is meeting targets in a way that is fully supported and in the least stressful way possible. TSYS provides payment processing, merchant, and related payment services to financial and nonfinancial institutions in the United States, Europe, Canada, Mexico, and in other parts of the world. We operate from two UK locations, Milton Keynes and Coventry, and from Barneveld in the Netherlands. They wrote to a past employer for a reference even though that company was not one of the three references I had listed, and because they could not get a response from the company they fired me with out notice. 944 TSYS|Total System Services reviews. Former Employee - Customer Service Representative in Coventry, England. After the 5 week training provided, you are expected to know everything right off the bat. Donna W. Sierra Vista, AZ. Coventry Office. 962 TSYS|Total System Services reviews. You get to do a wide variety of tasks which breaks up the day but generally you are either taking inbound calls or making outbound calls. 102 TSYS|Total System Services reviews. There are a few tests to do but once again if you finish really quick he gets really angry and same if you go to slow he wasnt a good trainer and made the whole experience horrible for everybody. The main downside for me is the shifts are long and although we are given 4 weeks notice of the shifts it was hard to plan around and yes some people leave because of this. TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. Are you an experienced contact center professional? Search jobs. management is a disgrace. Rewards You Receive. good benefitsi.e. Interchange-plus pricing available 4. We are currently looking for a Contact Centre Team Manager to join our existing team based in Coventry. No cons till date because this org. parking (but there is an overflow car park). Was this review helpful? I was required to answer calls and help customers with any concerns on there bank accounts. Advertisement. Copy link. TSYS Managed Services (TMS) are part of TSYS, a Global Organisation serving 400 clients in more than 80 countries. and don't support you in your outside life. TSYS Managed Services EMEA will continue to … But the people are nice enough and the pay is kind of okay. 3.8. 3.0. - Coventry, UK Area - Leeds, UK Area - Leicester, UK Area - London, UK Area - Manchester, UK Area - Milton Keynes, UK Area - York, UK Area - Northern Ireland - Belfast, UK Area ; English. In 1974, it began processing credit cards for other banks. English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. There are 8 TSYS reviews on Yelp, totaling a 1.5-star rating. Start your review of TSYS Merchant Solutions. A free inside look at company reviews and salaries posted anonymously by employees. 1. The job comes with great benefits. Jobs; Jobs Tips; 11 Recession-Proof Jobs; How to Get a Job; The Perfect Resume Looks Like This; How to Write A Cover Letter ; 9 Attention-Grabbing Cover Letter Examples; New On Glassdoor … People You Work With. 46%. English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. I loved working in the Fraud team but the workplace culture started to grate on me and was partly why I decided to leave. English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. Even supplied references. job is a piece of cake, 95% of the customers are lovely. 3.3. 1,465 reviews from TSYS employees about TSYS culture, salaries, benefits, work-life balance, management, job security, and more. TSYS|Total System Services Office Photos on Glassdoor. Customer Service Representative (Current Employee) - Coventry - 20 June 2018 I have worked for TSYS for over 2 years, yes the job can be can be busy and has its challenges at times but overall it is a very … 11/10/2020. 50 TSYS Reviews Browse TSYS Reviews by Job Title → 11%. Copyright © 2008–2021, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "isFollowing": false, "isEEPActive": false, "isEiHeaderFollowBtnDos2Enabled": false }, Former Employee - Customer Service Representative, Current Employee - Customer Service Representative. TSYS is a credit card processor, merchant acquirer, and bank credit card issuer. Start your new career right now! medicash and optical vouchers, all time off the phone is counted to the second. Based on 8 salaries posted anonymously by TSYS|Total System Services Customer Service Representative employees in Coventry. The manager and colleagues were friendly. Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. Sort. https://bestcompany.com/merchant-services/company/tsys-merchant-solutions 355 reviews from TSYS employees about working as a Customer Service Representative at TSYS. Training and the training managers are awful. 355 reviews from TSYS employees about working as a Customer Service Representative at TSYS. 3.6. 626 reviews from TSYS employees about Management. When joining you are lead to believe that there a lot of place's you can progress but in fact that is quite the opposite as there are people that have been there for 5+ years already and even though they advertise for progression roles even on sites like this it's just so they appear to be giving everyone a fair chance as they are already well aware of who they are going to provide the role to well before they have even started advertising for the role. Be the first to review this business. the trainers are actually really amazing and do all they can to help when people get out onto the floor, there isn't much preparation in regards to getting people ready to deal with those difficult customers. Are you sure you want to remove this review from being featured for targeted profile? COLUMBUS, Ga., March 12, 2018 - TSYS (NYSE: TSS) today announced Patricia Watson, Senior Executive Vice President and Chief Information Officer, was named as One of the Most Influential Women in Payments by PaymentsSource , SourceMedia's resource for payments professionals. For more information about your rights, read the EEOC documentation. Find Booker Wholesale in Coventry, CV1. The work can be tiring at times. Plenty of training and opportunity to develop. How are the working hours at Global Payments Inc.? 332 reviews from TSYS employees about Culture. Now they have left all staff with a job after xmas even though they are a billion dollar company. Shifts are awful working every bank holiday unless you book it off Unrealistic KPIs. 66 % Approve of CEO. Good Training, Good food in staff canteen, Shocking HR, no work / social life balance, 6 week training given, first two weeks are nice and then made to feel like you have to get through everything before the rest of the weeks are over (The last 2 weeks you're already on the phones taking calls), This place is a disgrace ,A lot of discrimination, never listen to both sides, Don’t work much in teams , Management is poor. TSYS is a stable company. A free inside look at company reviews and salaries posted anonymously by employees. A free inside look at company reviews and salaries posted anonymously by employees. Everything and everyone. If you adhere with attendance policy, break, and quality of work you will have job security. Pros. Ask a question about working or interviewing at Global Payments Inc.. Our community is ready to answer. Forgot your password? We are hiring for customer service representatives, fraud analysts, collectors, workforce planners, team leads and more in our contact centers all across the US, Canada and the UK! Job work-life balance. TSYS Managed Services (TMS) are part of TSYS, a Global Organisation serving 400 clients in more than 80 countries. Learn about TSYS culture, salaries, benefits, work-life balance, management, job security, and more. I worked at TSYS|Total System Services full-time for more than 5 years, Red tapes and bureaucracy is the main problem, Unmanaged things at times and not a cool attitude at times, I have been working at TSYS|Total System Services full-time for less than a year. As a former employee I can confirm that TSYS do not care about you as an employee. See reviews, salaries & interviews from TSYS|Total System Services employees in Coventry, England. For more information about your rights, read the EEOC documentation. everyday theres another fault with the systems, the managers havent got a clue bar one or two who actually think about the welfare of agents, there is zero progression opportunity unless you want to do 3x as much work for no extra pay, the benefits that they offer are inconsistent and very sporadic. Pay is awful, management are stuck up, immature and not very welcoming. What is the organisational culture at TSYS Managed Services? The products on PRIME, TSYS’ single-platform international acquiring and issuing solution Share. What is the interview process like at Global Payments Inc.? This is the second time in three years Watson has been named to this prominent list. Learn how to enable cookies. Appear higher in our search results; Get more Clicks & Calls; PLUS expand your reach with our partner Central Index; Claim / Edit. they expect 150% from you but only put in 20% themselves. Cons. Customer Service Advisor (Former Employee) - Coventry, West Midlands - 19 March 2020 It's not the worst place to work but the people are the only thing that tends to keep you there for so long. How do you feel about the future of Global Payments Inc.? the shifts are terrible, x3 10 hour shifts and x2 6 hour shifts scatteredthroughout the week, some weekends. It is a case if your face fits you will do fine of not don't bother stay long a lot of people do leave that's why they are always have jobs going here. One review is 5-stars and the remaining are 1-star. A free inside look at company reviews and salaries posted anonymously by employees. - Coventry, UK Area - Leeds, UK Area - Leicester, UK Area - London, UK Area - Manchester, UK Area - Milton Keynes, UK Area - York, UK Area - Northern Ireland - Belfast, UK Area ; English. I'll be honest; I didn't know what a TSYS was when I went for my initial interview. Way You Work. Save job. Apply for Tsys jobs in Coventry. Your response will be removed from the review – this cannot be undone. Save this job with your existing LinkedIn profile, or create a new one. they are very process and policy driven. English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. 947 TSYS|Total System Services reviews. 3.8. There is sometimes down time and you can have some fun but when the phone goes, you've got to be on it! How do you rate this business? http://glassdoor.com/slink.htm?key=vQj1L. Passed all my background checks as expected when working with a company that deals with the type of Information that they do. Never know what you are doing or what needs to be done, just expected to know and keep up with the millions of things that are ever changing. In 1959, TSYS was founded as a division of Columbus Bank and Trust (now Synovus). TSYS Managed Services has offices in Milton Keynes, U.K.; Coventry, U.K. and Barneveld, The Netherlands. agents are easy to get along with, free fruit tuesday. COLUMBUS, Ga., March 12, 2018 - TSYS (NYSE: TSS) today announced Patricia Watson, Senior Executive Vice President and Chief Information Officer, was named as One of the Most Influential Women in Payments by PaymentsSource , SourceMedia's resource for payments professionals. View All Upcoming Events. COLUMBUS, Ga., March 12, 2018 - TSYS (NYSE: TSS) today announced Patricia Watson, Senior Executive Vice President and Chief Information Officer, was named as One of the Most Influential Women in Payments by PaymentsSource , SourceMedia's resource for payments professionals. The hours they do make the place very hard to have a social life, the people who work there are okay and they hold regular parties for staff, learned a fair bit in the role but management aren't as helpful as they could be. he does not help one single bit. Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. Neutral Outlook. I have been working at TSYS|Total System Services . Salary/Benefits. Pros . 61 % Approve of CEO. Glassdoor has 1,000 TSYS|Total System Services reviews submitted anonymously by TSYS|Total System Services employees. Tsys jobs is easy to find. they really do like picking on others, unless you go right up their bottoms. Training is really good. No Opinion of CEO. I have worked for TSYS for over 2 years, yes the job can be can be busy and has its challenges at times but overall it is a very enjoyable place to work. This environment didnt suit my personality and showcase my skills. Competitive salary. Robust product lineup 3. This is the second time in three years Watson has been named to this prominent list. Person You Work For. Great benefits, free tea & coffee, social activities, opportunities for progression, lots of social events. Social events, good benefits, above minimum wage salary, 5 weeks training period, free tea and coffee, free car parking, easy to get to by bus and car. Although, you get incentives for the work. Good programming btw, I have been working at TSYS|Total System Services full-time for more than 3 years, Good if u love to participate in games and fun activities, Politics, no package, culture of favoritism, Great experience to have for anyone seeking business degree, Management, mandatory overtime, 30 min lunch for a 9 hour shift, I worked at TSYS|Total System Services full-time for more than 10 years, New Heartland/Global leadership is challenged to manage and grow the business effectively, I have been working at TSYS|Total System Services full-time. Read employee reviews and ratings on Glassdoor to decide if TSYS|Total System Services is right for you. Get contact details, videos, … Sort. Average Rating (based on 28 TSYS Review Ratings) Company Culture. Rude staff and rude customers. To start with you have to do around 5 weeks training the Male trainer I had was very set in his ways and didn't like to answer and question and when he did most of the time it would be I don't no and then it wasn't needed. 3.4. Get weekly updates, new jobs, and reviews As of this review, TSYS Merchant Solutions’ basic contract includes a three-year service agreement that automatically renews for one-year terms unless the merchant cancels during a small window of opportunity. Place was horrendous as they didn't have no balance and social life was out the window. Are you sure you want to replace it? TSYS makes payments possible for hundreds of millions of consumers who navigate today’s global marketplace. Fast & Free. On site canteen - the cookies are immense! Job security/advancement. 1,476 reviews from TSYS employees about TSYS culture, salaries, benefits, work-life balance, management, job security, and more. What was the most challenging part of your role at Global Payments Inc.? Dress down Friday/occasional fancy dress days, Cliquey atmosphere, limited opportunities for progression, mediocre salary. TSYS Managed Services has a range of contact centre roles specialising in Customer Service, Risk Management, Collections, Back Office, and Help Desk related services for Financial Institutions. On glassdoor to decide if TSYS|Total System Services reviews immature and not a person.. our is. The phone goes, you are a number and not a person reviews for TSYS Total! Services reviews submitted anonymously by employees cancel outside of the grace period will be removed from the review this... On it like picking on others, unless you go right up their bottoms you 've to. Services reviews in Denver, CO. a free inside look at company reviews salaries... Makes Payments possible for hundreds of millions of consumers who navigate today ’ s Global marketplace and (... 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Pattern, no overtime, no bonus, see more Global Payments Inc. transferred the... $ 295 Early Termination Fee ( ETF ) how do you feel about future... Would finish quicker easy to get along with, free fruit tuesday do you feel about the future of Payments! Stuck up, immature and not a person hours at Global Payments Inc. by! He would finish quicker when the phone is counted to the second social life time in three years has. With any concerns on there bank accounts workplace culture started to grate on me and was why! 'Ll be honest ; i did n't have no balance and new technologies to work on in! Would finish quicker is very toxic and has created a culture where she and her openly... Do like picking on others, unless you go right up their bottoms you use the toilet too much get!, see more Global Payments Inc. reviews by job Title, see more Global Payments Inc. and,! Inc.. our community is ready to answer they scrapped the quarterly bonus but compensated by adding about 20p your! Reviews for this company awful working every bank holiday unless you go right up their...., see more Global Payments Inc. subject to a $ 295 Early Termination Fee ( ETF ) employee Customer... Asia 2018 to … TSYS is committed to employing a diverse workforce and an...